Human-in-the-loop AI translation platform combining neural MT with professional editor review for enterprise quality assurance.
Unbabel is a human-in-the-loop translation platform that combines neural machine translation with a network of professional bilingual editors to deliver enterprise-quality translations with the speed and scalability of machine translation. Founded in Lisbon in 2013, Unbabel's quality pipeline automatically routes MT output to trained human editors who review, correct, and approve each translation segment, creating a quality layer that catches the errors and omissions that raw MT consistently produces. This hybrid model positions Unbabel between fully automated MT (fast, lower quality) and traditional human translation (slow, expensive), targeting enterprises with high-volume customer communication requirements in customer support, marketing, and product content. Unbabel's platform integrates directly into Zendesk, Salesforce Service Cloud, and other CRM and helpdesk systems, allowing support teams to serve customers in any language through a seamless agent experience. Major clients include Facebook, Pinterest, Booking.com, and Glassdoor.